30 Day Returns and Exchanges
You may request a return or exchange within 30 days after delivery. We accept eligible unworn, unwashed and unaltered clothing in its original condition, with tags and packaging where supplied, together with proof of purchase. For example, a suit tried on indoors may be returned if it meets these conditions; clothing worn to an event or altered by a tailor is not eligible. These conditions do not limit rights provided by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order on arrival and contact us promptly if a suit has a damaged seam, a shirt is defective, or the wrong item or size was sent. Include your order number, a description and clear photos. We will arrange a return, replacement or refund as appropriate and cover reasonable return shipping for our error or a defective item.
How to Return
- Email info@shopdenimempire.com within 30 days of delivery with your order number and reason for the return.
- We will confirm eligibility and provide return instructions. Pack the items securely with proof of purchase and send them to Denim Empire, 6700 Pacific Blvd, Huntington Park, CA 90255, United States.
- Use a trackable shipping service and keep your receipt. For a change of mind, fit or preference, the customer pays return shipping; contact us first for defective or incorrect items so we can arrange the cost.
How to Exchange
Contact us within 30 days with the item, the size you want and your order number. Once we confirm availability and provide instructions, return the eligible item to the address above. After we receive and inspect it, we will send the replacement if available. For a voluntary size or style exchange, you pay the cost of sending the original back; we cover shipping the replacement. If an exchange is unavailable, we will discuss a refund. For damage, defects or our error, we cover reasonable return and replacement shipping.
Refunds
After we receive and inspect your return, we will notify you of the outcome and process an approved refund within 5 business days to the original payment method. Banks and card issuers typically take a further 5–10 business days to post the credit, though timing varies. Contact us if it has not appeared after that period.
Order Cancellation
Contact us immediately to cancel before shipment. An order canceled before it ships receives a full refund to the original payment method without a cancellation fee. After shipment, the return process above applies.
Contact Us
Store Name: Denim Empire
Address: 6700 Pacific Blvd, Huntington Park, CA 90255
Phone: +1 323 582 2122
Email: info@shopdenimempire.com
Opening Hours: Monday to Sunday: 10:00 AM–7:30 PM
Time Zone: Pacific Time (PST/PDT)
Response Time: We respond within 24 hours.